Product Information and Guarantees

Last Updated: August 2025

General

• All products and services are subject to availability and may be withdrawn at any time.

• Finishes are applied to the exterior of bed frames and drawers. Due to the nature of the materials used in conjunction to the species of wood used, finishes may vary from photos or swatches. Part of the appeal towards our natural wood products is the possibility of variation in colour, grain and knots. Upholstered fabrics may also have a similar effect and may vary from photos or swatches. We cannot guarantee that upholstered fabrics will appear the same visually compared with the images seen on our website.

• Our beds use water based stains. Harsh cleaning chemicals may remove the stain and cause left over residue. We recommend warm soapy water and a soft cloth to wipe down surfaces. Avoid scrubbing with abrasive materials. Damaged caused due the cleaning process is classed as general wear and tear under discolouration.

• Get Laid Beds may use engineered wood on their bed frames and accessories. Engineered wood does not contain MDF, other composite woods or veneer. Real wood is carefully selected to create a finish with less visible knots. This process is more sustainable and creates stronger components.

• All of our beds are handmade to order and therefore we keep none in stock.

• All literature descriptions and website content of our products are correct at time of going to press. We undergo continuous product development and reserve the right to amend the specifications of any products without prior notice in relation to future sales.

• All wood species can react to sunlight exposure and changes in temperature and humidity.

• A natural wood product can take a week or so to 'settle' in. Even after settling in you can experience some creaking. The creaking and cracking you hear is just the sound of materials expanding and contracting due to the natural changes in temperature and humidity that happen throughout a typical day as wood is hygroscopic.

• All of our hardwood bed frames will be provided with solid wood slats and additional internal support where required.

• We have a limited customisation service but can offer bespoke sizes upon request. Please be aware that there are adjustment costs on beds and mattresses for this service if it is required.

• All products including limited edition, seasonal and custom-made products may have their picture edited for visual effect, and the physical product may differ slightly from the picture shown on the website.

Measurements

• All beds are described and manufactured in terms of the size of the mattress required.

• Beds are manufactured to a tolerance of +/- 10mm.

• All standard frames (excluding the Space Saver range) are larger than the mattress size by approximately 4 inches (10cm) width & 4 inches (10cm) length. Please see individual product descriptions for exact measurements or contact our friendly customer service team who will be happy to help.

• Please ensure that you are fully aware of your bed and/or mattress dimensions and that they are suitable for the space you have allocated

Construction and Assembly

All of our beds are designed to be handmade for self-assembly. No experience is necessary and it's advised that 2 people erect for ease. We cannot refund any costs incurred when the customer chooses to hire someone to assemble or disassemble the bed for them or are unwilling or unable to assemble the bed themselves. We recommend the optional use of an electric screwdriver and mallet.

Where our White Glove delivery service is chosen as the delivery method, where possible, wooden beds will be partially assembled at our workshop. We will also partially or fully assemble wooden accessories prior to delivery, where possible.

For our Assembly delivery service, our delivery team will assemble your order in the room of your choice (provided access can be reasonably gained and is safe for our team). Some items may be partially or fully assembled prior to delivery. Please see our Delivery and Collection Page for further details on this service.

Bed Frame and Furniture Guarantees

• Our standard bed frames carry an 11 Year Guarantee, covering the integral structure from the date of delivery. We do not offer a rolling guarantee.

• Our Ottoman Beds frames carry a 2 year Guarantee, covering moving parts and the integral structure from the date of delivery.

• Our Adjustable bases carry a 2 year Guarantee, covering moving parts.

• Our Outdoor bed frames carry a 1 year Guarantee, covering integral structure from the date of delivery.

• All frames or furniture used in rental or commercial properties are limited to a 2 year guarantee.
  (excluding Outdoor Frames, please see above.)

These guarantees do not include general wear and tear, neglect, instances of damage caused by misuse, improper assembly or environmental factors. Wear and tear includes but is not limited to scratches, chips, marks, stains, discolouration and natural aging of the wood.

After the initial 12 month period we are unable to offer replacements for any beds which experience movement or noise. This will come under general wear and tear and will not be covered.

When replacing parts we cannot guarantee the exact colour match due to the natural product, ageing from light and wear.

Our guarantee covers the individual components rather than a complete new bed. Replacement components will be provided via courier for self assembly unless otherwise stated.

After 12 months the customer is responsible for the delivery and return of the faulty bed/components to our main factory in exchange for new/refurbished parts.

To claim on your bed frame guarantee we will require pictures to show any issues. If these pictures do not clearly show a manufacturing fault present we reserve the right to collect the bed frame for inspection. Should a fault be found, a like for like replacement part will be dispatched. If no fault is found, you will be liable to cover the full costs of delivery for both directions.

Any modifications made whatsoever to the bed frames or other products sold, e.g. painting an untreated finish, attaching an alternate headboard etc, will void the guarantee.

The above guarantees are in addition to and do not affect your statutory rights.